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Privacy Policy

  2. Privacy Policy

Personal Information Protection Policy
Last Update: 31-DEC-2015

Denalimart.com is committed to safeguarding the personal information entrusted to us by our customers. We manage your personal information in accordance with Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.This policy applies to Denalimart.com and to any person providing services on our behalf. A copy of this policy is provided to any customer/client on request.

What is personal information?

Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, Emirates ID/Passport/Driving license number, an identifying number, financial information, educational history, etc.


What personal information do we collect?
We collect only the personal information that we need for the purposes of providing products/services to our customers, including personal information needed to:
ü  Delivery requested products and services
ü  Register a customer on the website or in a program
ü  Send out offers and membership information
We normally collect customers’ personal information directly from our customers. We may collect your information from other persons with your consent or as authorized by law.We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, producing a location address or contact for delivery of purchased items).

Consent
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose. We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), or in writing.In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information.A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information. We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is to determine suitability for an honour or award/gift, or in an emergency that threatens life, health or safety.

How do we use and disclose personal information?
We use and disclose client personal information only for the purpose, for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods.If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent. We may not seek consent if the law allows this.

What is personal employee information?
Personal employee information is personal information about an employee or volunteer which is collected, used or disclosed solely for the purposes of establishing, managing or terminating an employment relationship or a volunteer work relationship. Personal employee information may, in some circumstances, include a Social Insurance Number, a performance review, etc.  We will inform our employees and volunteers of any new purpose for which we will collect, use, or disclose personal employee information, or we will obtain your consent, before or at the time the information is collected.

How do we safeguard personal information?
We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction. We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.We retain personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.
 
Access to records containing personal information
Individuals have a right to access their own personal information in a record that is in the custody or under the control of denalimart.com, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record. You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. In addition, you may request a correction of an error or omission in your personal information.

Questions and complaints
If you have a question or concern about any collection, use or disclosure of personal information by denalimart.com, or about a request for access to your own personal information, please contact us by email.